Supply Control Services

Our complaint handling procedure is available by email or post for free on request.

Should our clients have a complaint please contact our offices contact details:

Telephone: 0330 0535086

Email: david.fitzgerald@supplycontrol.co.uk

All complaints can be made and progressed through each stage of the process either by phone, in person or in writing (including email)

All clients making complaints will be treated with courtesy and respect. Our complaint handling procedure also reinforces our commitment to continuous improvement.

Once a complaint is received we will acknowledge receipt immediately and respond usually in 7 days to resolve the complaint. If the complaint is complex and requires other parties’ involvement we will update the progress on resolving the complaint on a weekly basis and would not exceed 8 weeks to bring the complaint to an agreeable conclusion. We will always take responsibility for any errors that we have made and always make a goodwill gesture or offer compensation if we have made a mistake.

Should our clients not be satisfied with the outcome of the complaint made the Supply Control Limited has dealt with directly or should the complaint be unresolved for more than eight weeks then our client can escalate their complaint to the Ombudsman Services which are impartial and free to use:

Post: Ombudsman Services: energy, P.O Box 966, Warrington, WA4 9DF

Phone: 0330 440 1624

Email: enquiry@ombudsman-services.org

Here's where you can enter in text. Feel free to edit, move, delete or add a different page element.